Welcome to our Online Helpdesk

If you do not have a mobile phone, please contact the Service Desk to discuss your options.

Click the following link and submit an email directly to the Service Desk HELP@DUDA.COM or call the Service Desk at (407) 365-2021, Monday - Friday between 7am and 6pm Eastern.

We recommend using the Microsoft Authenticator App if you travel or need to access your A. Duda & Sons account while out of the country.  

The app does a push notification (a pop up on your phone you approve to verify that it is you logging in).  It also generates a 6 digit code every 30 seconds if the push notification isn’t available.   The code doesn't require you to be on the Internet or connected to data, so you don't need phone service to sign in which is a plus for travelers.

There are two ways to get back in to your account.

• Sign in using your alternate authentication phone number, if you previously set one up.
• If you didn't set up an alternate authentication phone number you will need to contact the Service Desk for assistance.

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It is important to set up a second/ backup phone number. Because your primary phone number and your mobile app are probably on the same phone, the secondary phone number is the only way you will be able to get back into your account if your phone is lost or stolen without having to contact the Service Desk.

Note:  If you don't have access to your primary phone number, and need help getting in to your account, contact the Service Desk.

To change your primary phone number:

• On a computer, go to the A . Duda & Sons MFA portal
• Sign into the portal with your username@duda.com and your associated password.
• Once you have successfully logged in click on Office 365> Choose Settings  > Select Update contact preferences  
• Choose Security & Privacy > Additional security verification > Choose Update my phone numbers used for account security.
• On the Additional security verification page, select the text box with your current phone number and edit it with your new phone number.
• Select Save
• If this is the number that you use for your preferred verification option, you will be prompted to verify the new number before you can save it.

To add a secondary phone number:

• On a computer, go to A . Duda & Sons MFA portal‍
• Sign into Office 365 with your username@stthomas.edu and your associated password.
• Once you have successfully logged in click on Office 365> Choose Settings  > Select Update contact preferences
• Choose Security & Privacy > Additional security verification > Choose Update my phone numbers used for account security.
• On the Additional security verification page, check the box next to Alternate authentication phone.‍
• Enter your secondary phone number in the text box.
• Select Save and your changes are finished.